Click on a product category to see the
frequently asked questions about that product.
question about awnings
Q: How long will a fabric awning last?
A: Todays manufacturers of
residential awning fabrics generally warrant them for five years.
With maintenance and care, they could last even longer. The metal
frames will last a lifetime.
Q: Are there different types of awning
A: As with many products on the market
today there are also many types of awning fabric. However,
TCT&A Industries only offers the best fabrics for awning
project. The cost between the best quality and lower grade fabric
is not in the clients' best interest for TCT&A Industries to
offer the lower grade.
Q: Does the color affect the cooling
offered by awnings?
A: Since awnings are covering windows and
patio decks and are outside, there is minimal heat build-up and
usually the heat dissipates with the movement of air.
Q: Do I have a choice of colors in awning
A: Yes. Awning fabrics come in more than
350 solid and striped patters. Visit our site section showing all
Q: Will my awning give me water and
A: Generally, todays awning fabrics
are considered water-repellent, not waterproof. Water-repellent
awning and patio canopies will allow you to enjoy your deck or
patio during most weather conditions.
Q: How do I know how much an awning or
patio canopy will cost?
A: It's easy, just click on awnings or go to
and fill out the information sheet. One of our sales coordinators
will be in touch. There is no cost to you for a FREE estimate.
questions about our Retractable Awnings
Q: What are the advantages of a
A: Retractable awnings are ideal solution
to shade a deck and/or patio areas, yet have sun when you want it.
Retractable awnings can extend up to 13 feet from the house
without poles and can be as wide as you like.
Q: What supports a retractable awning if
there are no poles?
A: Retractable awnings are engineered to
be self-supporting. This type of awning relies on secure mountings
in addition to spring-loaded arms.
Q: If I have limited area above my patio
or deck, can I have a retractable awning?
A: Of course. Where there is limited
height above a deck or patio the retractable awning can be mounted
above the gutter on the roof with specialty engineered mounting
brackets. These brackets are structurally secure and maintenance
free. About 35 percent of the retractable awnings that TCT&A
Industries install are roof mounted installations.
Q: Can my retractable awning have a motor?
A: What could be more convenient than
flipping a switch and see you awning roll out to any point you
desire? Research shows that a motorized retractable awning
is used four times as much as a manually operated retractable
questions about Do-It-Yourself Installations
Q: Are they easy to install?
A: Yes. Any do-it-yourselfer will have no
trouble following our instructions. All TCT&A Industries
awnings, patio canopies and retractable come with complete
instructions featuring step by step explanations and photos on how
Q: What kind of tools will I need?
A: Generally, you will need a 8
ladder (6 if your are working no more than 9 off the
ground), a tape measure, a 3/8" electric revisable drill, an
assortment of drill bits, a pencil, a screwdriver, and a level.
Tool requirements do change for different awning installations.
Each of our products has a complete tool list. Installing
SunShelter retractable awning requires an additional ladder and a
questions about our Custom Sewing
Q: What do you mean when you say custom
A: There are many companies that have a
need for sewn fabric products but do not have the expertise nor
the equipment to produce a finished sewn product. Example, BBQ
grill covers -- a company can cut, weld, grind, paint and deliver
a perfect BBQ grill, but the client wants a fabric cover to fit
"that" grill. We will help design and manufacture a
perfect fitting cover.
Q: How can I find out if my product or
idea can be made?
A: That simple. Just fax or send a drawing
or sketch to us and one of our design coordinators will contact
you and help custom design your idea and estimate the cost.
questions about our Industrial Products
Q: What are industrial products?
A:Industrial products are similar to
custom sewn products. However, the major difference is that the
product is generally used in industries and is produced by many
companies. The company buying the product, like flat tarps, needs
another source because the current vendor cannot fill their
requirements. Thus, they look for another company like TCT&A
Industries as a back up supplier.
Q: How can I find out if you are already
producing a partricular fabric product?
A: You can contact us by call 800-252-1355
and ask to speak with our industrial sales department. They will
tell you if we currently manufacture a particular product. If we
are not, they will recommend alternatives to help solve your
problem or meet your needs.
questions about our Banners
Q: What kind of banners do you offer?
A: TCT&A Industries offer many types
of banners, from simple promotional vinyl banners to unique design
Q: How can I get information about your
A: Since TCT&A Industries produces
many different types of banners using many different methods of
applying the graphics, it is best to request your requirements in
writing. Contact us by sending a fax, e-mail, or U.S. mail,
providing as complete information as possible, and one of our
graphics coordinators will be in touch to discuss you project.
questions about our Wholesale Awning Division.
Q: What do you mean wholesale awning
A: TCT&A Industries has a wholesale
awning division that provides high quality fabric awnings, patio
awnings, commercial awnings, back-lit awnings and sign graphics to
companies who are in the sign, awning or related building trades
Q. How do I know if by company qualifies
as a wholesale account?
A: If you are already doing business as an
awning company, sign company, or have been in the home improvement
business, you most likely fit the profile we are looking for.
Q: What must I do to become a Wholesale
A: Call 1-800-252-1355 and we will explain
in detail our wholesale awning division and how you can become a
part of our team.
questions about National Accounts
Q: Does TCT&A Industries product
products for national accounts?
A: The answer is a resounding
"YES." We provide awnings, backlit awnings, and sewn
products across the nation. We welcome inquires of all types.
Contact any of our departments and we will respond with our
INSTANT RESPONSE service.
and Limited Warranty of Sale
All prices, terms and conditions of sale
are subject to change without prior notice. Buyer agrees to all
terms and conditions of seller upon the placement of any and all
- All claims must be made within 15
(fifteen) days of receipt of merchandise.
- All orders require payment in full in
advance of custom manufacturing and shipping.
- All shipments will be made F.O.B. to shipping point.
- For all other orders that require some form of
prepayment, charges will be paid directly by the buyer.
Acceptance, Alteration and Cancellation of
- Orders of products custom manufactured to meet
buyer’s needs and requirements may not be cancelled for any
reason after purchase has been committed.
- Any changes requested by the buyer must be in writing
and may result in additional charges.
Return of Defective Merchandise
Defective or failed material is to be held
at the buyer’s premises until authorization has been granted
by seller to return or dispose of merchandise. Merchandise to be
returned for final inspection must be returned Freight Prepaid in
the most economical way. Credit will be issued for material found
to be defective upon our inspection based on prices at time of
Merchandise Shipped in Error
Buyer must notify seller immediately of
any merchandise shipped in error. Upon notification, merchandise
is to be returned to seller either via truck on a Freight Collect
basis, via carrier of our choice, or via UPS on a Freight Prepaid
basis. Buyer will be reimbursed for cost of merchandise, plus any
additional freight which may have been incurred due to shipping
error after review of returned goods is made.
Merchandise Ordered in Error
Only standard packaged merchandise may be
returned, providing that the merchandise is in the original
buyer’s possession not more than 30 days. If merchandise is
accepted for return and buyer has been given a Return Goods
Authorization Number, merchandise must be returned Freight
Prepaid, and buyer will be charged a minimum of 20% handling
charge, plus a chargeback for outbound freight charges providing
the original order was shipped prepaid. Returns are not accepted
for any merchandise that is specifically manufactured to meet the
buyer’s requirement of either specifications or large
Delivery, Damages, Shortages
Delivery to the initial common carrier
shall constitute the delivery to the buyer. Our responsibility,
insofar as transportation risks are concerned, ceases upon the
delivery of the merchandise in good condition to such a carrier,
and all the merchandise shall be shipped at the buyer’s
Goods Damaged in Shipment
Upon receipt of shipment, any evidence of
damage to original shipping package must be reported by the
receiving party and a claim made with the delivering carrier upon
receipt of shipment.
Any evidence of damage to material
shipped, upon the opening of the original shipping package, must
be reported by the receiving party to and a claim made with the
delivering carrier without delay.
The merchandise or products sold or
distributed by TCT&A Industrial are warranted to our customers
to be free from defects in material and workmanship at the time of
shipment. All warranty claims shall be made within 90 days after
receipt of merchandise. Our liability hereunder is limited to the
purchase price of any merchandise proved defective, or, at our
option, to the replacement or repair of such merchandise upon its
authorized return to us.
THIS WARRANTY IS IN LIEU OF AND EXCLUDES
ALL OTHER WARRANTIES, EXPRESSED, IMPLIED, STATUTORY, OR OTHERWISE
CREATED UNDER APPLICABLE LAW INCLUDING, BUT NOT LIMITED TO, THE
WARRANTY OF MERCHANT ABILITY AND THE WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, IN NO EVENT SHALL WE BE LIABLE FOR SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS.